Claims Policy


Basic Liability Coverage: Your belongings are automatically covered for up to $0.50 per pound if damaged. If an item of 100 lbs be lost or damaged, you are eligible for up to $50 in compensation or repairs. For items above 100 lbs. let us know and we’ll do our best to make it right.

Replacement Value Protection (RVP): RVP is available at additional cost. Under RVP, GOLDEN HANDS MOVING agrees to be liable up to a certain amount that represents your estimate of the value of property being moved.


Notice of Claim: Any claim or complaint must be submitted in written form via email to [email protected]  within 3 days after the delivery of goods. Each claim must include pictures and description of the damages and how they may have occurred. We promise to thoroughly investigate and resolve all claims within 5 business days, provided all applicable moving payments have been received.

Items with water: Freezers, refrigerators, waterbeds, aquariums, and the like must be emptied and drained prior to being moved.

Fragile Items: Dishware, porcelain, glasses, pictures, lamp shades, and other specialty items are not covered by our insurance unless packed by our professional movers using adequate packing materials.

Electrical Goods: Our movers are not liable for internal damage to electronic goods if no external damage has been caused. Certain electronics may develop unavoidable faults no matter how carefully they are handled.

Boxed Items: All boxed items are considered the owner’s responsibility. The condition of any item packed by the customer prior to moving is not covered by GOLDEN HANDS, unless there is clear proof that our movers have caused physical damage to the box itself. It is also the customer’s responsibility to inspect all boxes for physical damage upon their delivery prior to the movers’ departure.

Self-inspection: It is the customer’s responsibility, before signing their final receipt prior to the movers leaving, to inspect their belongings to ensure they were delivered in good condition and to inspect the truck’s interior to ensure that nothing has been left behind.

Valuables: Our company shall not be responsible for loss or damage to bills, cheques, passports, tickets, documents, currency, money, jewelry, or other similar valuables. All customers take full responsibility for moving the above-mentioned valuables themselves.

Structural Damage: Our insurance liability is limited to up to $100.00 for damage to floors, walls, doors, and painted surfaces.

Unavoidable Damages: Weather related damages, or damages occurring as the result of an item’s size in comparison to the width or height of a hallway, doorway, stairs, elevators or similar are not covered in any way. Our movers can still attempt to move the item in, if you desire, but will not be responsible for any damages that may occur and will ask you to sign a waiver first.

Appliances: Movers cannot be responsible for dents or scratches on major appliances. Many of these are covered by a thin metal that is extremely vulnerable to dents and scratches.

Simulated Wood Furniture: Our movers cannot be responsible for damage to simulated wood or pressed board furniture. This type of material is structurally weak and is not repairable.

Get answers and advice

Our goal is to answer all your questions in a timely manner.